In Marcoa's San Francisco office of 10 or so employees, sales can reach anywhere between $1 million and $3 million annually. The company also publishes industry, relocation, and real estate guides in at least four other major cities, including San Jose, Dallas, Austin, and Houston. Elsewhere, Marcoa publishes local resource guides for new trainees at 80 of the nation's military installations, according to the company's Web site.
Marcoa's San Francisco publisher Bart Lally and CEO Robertson declined to respond to a series of detailed e-mail questions.
"Marcoa absolutely believes that it is in compliance with all relevant labor laws," Robertson wrote in an e-mail. "However, we are not going to provide specific responses to any of your questions."
Sarafraz insisted it's not his nature to complain.
"As far as training and having a working system, I've never heard of an organization so out of place," he said. "Every organization has shortcomings. But these people just didn't care." SFBG