By the people

GOOD TECH ISSUE: Opening government with tech has possibilities and pitfalls

Guardian illustration by Matthew Fleming

A growing number of people seem to be convinced that "civic innovation" is sexy.

Tech-oriented events at San Francisco City Hall, like hackathons for improving government services, have become increasingly common. App developers are gaga over the idea of revolutionizing government through software, and the concept is gaining momentum.

To borrow an analogy referenced in an essay by tech publisher Tim O'Reilly, some software purveyors are moving away from the idea of government as a vending machine: "When we don't get what we expect, our 'participation' is limited to protest—essentially, shaking the vending machine."

Instead, they're latching onto the idea of government as an open platform that citizens can tinker with.

That's exciting. Can it lead to a government that is more responsive to the people, as enthusiasts predict? Can we really hack away the ineffective and irresponsive parts of the public sector?

Or is some of this just hype and libertarian idealism from a cash-drenched tech sector seeking business opportunities and greater political influence?



Sup. Mark Farrell recently proposed doing away with an outmoded and widely disregarded law disallowing bicycle storage in garages. The legislative tweak matters because it was spurred by feedback submitted through a new website,

Operated by a private nonprofit organization called the OpenGov Foundation, the website presents an interactive, online version of the city's municipal code with an open platform where anyone can easily comb through the thicket of city laws and leave comments on specific sections, using the software as a magnifying glass.

Farrell touted the website — launched in partnership with Mayor Ed Lee's Office of Civic Innovation last September — as a tool that could spur "a more transparent and accountable city government."

"I see this leading to better engagement," said Jess Montejano, Farrell's legislative aide. Seamus Kraft, executive director of the OpenGov Foundation, has been compiling all the comments submitted via, and recently sent a memo with all user feedback to each member of the Board of Supervisors.

"Our mission is to put as much public information into the public's hands as possible," Kraft said, "so that people can access their laws the way they deserve in 2013."

The idea that a law would be changed instantly based on public comments is a new take on an old concept, with shades of being enamored by that shiny new thing. After all, many supervisors have a habit of turning their backs, or very obviously zoning out, during public comment sessions at weekly board meetings.

Yet anyone with an Internet connection can run with this new portal for citizen engagement. How about a reinvigorated response to San Francisco's Sit/Lie Ordinance? A torrent of online commentary about the public nudity ban? Not everyone has the same idea about what it means to fix a broken law.

In some respects, City Hall appears to be lending itself out as a laboratory in which to test the wide-ranging theories of civic innovators. Mayor Lee has greeted the technology sector with arms wide open, and empowered the Office of Civic Innovation to foster tech-fueled government fine-tuning.

With the rise of amply funded organizations such as Code for America, droves of programmers stand at the ready, eager to chip in and do their part to help transport the public sector out of the analog ages.

A recent brigade of Code for America fellows partnered with the city's Department Health and Human Services to create an app that automatically notifies food stamp recipients via text when they are about to be automatically dis-enrolled. The idea is to give recipients advance notice so they can take steps to renew their enrollment.

Related articles

  • Seeking technology and economic/social justice columnists

  • Positive starts

    GOOD TECH ISSUE Toward a more holistic integration of technology into Bay Area life

  • Judging hackers

    GOOD TECH ISSUE: Social Good Hackathon wants nerds, Luddites...and even the Guardian