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PERSONALS | MOVIE CLOCK | REP CLOCK | SEARCH
H&R Block may be gouging low-income customers By Cassi FeldmanCan't wait for your tax refund? No problem. With April 15 right around the corner, H&R Block is advertising "refund anticipation loans" (RALs) that can get you your money in just two days. But there's a catch, say national consumer groups, and it's an expensive one. A recent report by the National Consumer Law Center (NCLC) and the Consumer Federation of America found that H&R Block and other tax preparers are charging outrageously high annual interest rates for these loans 67 to 774 percent and preying on low-income clients. Forty percent of taxpayers who received RALs in 2000 (approximately 4.32 million people) were eligible for the earned-income tax credit, a federal incentive program for poor working families, the report shows. By targeting this same population for loans, companies such as H&R Block skimmed an estimated $324 million from those who need it most. "The purpose of the earned-income tax credit is to lift people out of poverty and encourage work," said Shelley Curran, analyst with Consumers Union's West Coast Regional Office. "Not to provide a business model for private companies to provide high-cost services to low-income consumers." Meanwhile, the loans themselves may be unnecessary. According to the Internal Revenue Service, filing taxes electronically can yield a refund in as little as 10 days. If that's not quick enough, an average credit-card advance offers a much lower interest rate than the average RAL. H&R Block recently partnered with ACE Cash Express, a check-cashing company. According to the NCLC report, the ACE machines installed in H&R Block offices across the country charge customers an additional 4 percent fee to cash their RAL check. How does all this affect the average customer? Assuming a taxpayer was expecting a $1,900 federal refund, the average in 2000, she would pay H&R Block approximately $139.95 for tax preparation with a RAL, Curran said. If she cashed the check at an ACE Cash Express machine, she'd be charged another $73.40 a grand total of $213.35 for an eight-day loan. "We don't decide for any tax client whether they should take out a refund anticipation loan or not," H&R Block spokesperson Denise Sposato said. "We have offered these since 1986 for one simple reason our clients demand it." But there may be another reason. According to its own financial statements, H&R Block made an estimated $68 million in net profits on RALs in 2001. E-mail Cassi Feldman at cassi@sfbg.com. |
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