Techsploitation
By Annalee Newitz
Disclosure
LAST WEEK I received a letter about the possible theft of my
personal information from a UC Berkeley computer. It was dated Oct.
15 and had taken three months to reach me. The letter helpfully informed
me that "an unidentified individual" had hacked into one of
UC Berkeley's "datasets" and that "some information"
about me "was potentially available in these records." It
concluded with some information about the dangers of identity theft
and the number of a detective in the UC Police Department whom I could
call.
I haven't been a student at UC Berkeley since 1998. But for some reason,
my driver's license number and a very outdated address are still archived
there. In fact, it was the outdated address that probably kept me from
getting the letter in a timely fashion. Luckily, somebody I know is
still in the flat where I lived in 1998. He passed the letter on to
me.
Of course, I had to call UC to find out what the hell was going on.
It turned out the detective in charge of the case was no longer working
in the investigations department, and his replacement was on vacation.
After another phone call, a UCPD operator put me in touch with Capt.
Marguerite Bennett. Despite the fact that she'd obviously answered the
same questions I had countless times she said the school sent
out hundreds of such letters after the break-in Bennett was quite
helpful. She told me somebody had been caught trying to install a sniffer.
(A sniffer is a program that can record logins and passwords on the
network where it's installed.)
Bennett was as mystified as I was by why my information was still on
campus computers six years after I stopped going to school there. "Why
wasn't it purged?" she asked. "You'd have to ask [the chief
information officer's] office about that." She added that one of
the people affected by the break-in had dropped off an ID card at one
of the UC libraries in the 1980s to check out a book. "That
person's ID information was still in there," she said.
But what's really amazing about the whole situation is that the university
actually sent out a letter to me and hundreds of others just to let
us know our personal information was in potential danger. Don't give
the folks at UC Berkeley too much credit, though: they were just obeying
the law. In June of last year, California passed a law (S.B. 1386) requiring
companies to notify Californians if their personal information (social
security, driver's license, credit card, or bank account number) is
"reasonably believed to have been" stolen via computer break-in.
So my humble letter from UC is just the first in a deluge of high-tech
security-breach-disclosure notices that will start hitting the mail
with increasing frequency in 2004.
Sen. Dianne Feinstein introduced a similar piece of legislation as
a U.S. Senate bill last year, dubbing it the Notification of Risk to
Personal Data Act.
Although I'm generally in favor of disclosure in these matters, I think
there are a lot of problems with how S.B. 1386 is being implemented.
The biggest issue is the "reasonably believed to have been"
language as applied to data theft. Who determines what is reasonable
here? Companies and institutions that are overly cautious are likely
to send out notices that will merely alarm and confuse their clients.
I hate to break it to you, but computers are compromised all the time,
and that doesn't mean all the data on them (even your supersecret personal
data) is in danger of being stolen.
However, it's certain that e-commerce sites and banks where execs are
worried about their reputations being damaged will be less likely to
send out disclosure letters. After all, how many letters about computer
break-ins at your bank would you have to receive before reconsidering
your choice in banks?
These issues around disclosure go a lot deeper than you probably realize.
One of the big debates among technical types in the security industry
is how to report a vulnerability you find in a piece of software, or
even whether to report it at all. Do you tell Sun Microsystems you've
discovered a way to hack its server code if you know it's going to ignore
you and let its users remain unprotected? Or do you tell other hackers
about the vulnerability and let them fuck around with a bunch of Solaris
boxes until Sun freaks out and releases a patch? Or, if you're a real
mercenary, do you sell information about the vulnerability to the highest
bidder and let the rest of the world be damned?
Geeks often say computer networks are a compromise between security
and usability. The more you lock a system down, the harder it is to
teach ordinary users to deal with it and the more difficult it is to
administer. S.B. 1386, like many pieces of computer-related legislation,
adds to this difficulty. The question is whether we can make the law
usable.
Annalee Newitz (disclosed@techsploitation.com)
is a surly media nerd who can't wait for a certain person to start playing
with a certain very large antenna on a certain roof that might or might
not be connected to her flat. Her column also appears in Metro, Silicon
Valley's weekly newspaper.