Help, BizWeek, Help!!! Why the public gets mad at the media, part 2



Below is a letter I have just emailed to the only email address I could find in the Aug. l4th Business Week of Business Week, formally asking for a correction and explanation for three factual errors the magazine made about the Guardian in the first paragraph of the lead story (note my previous blog). Follow along and see how a major communications company (McGraw-Hill) handles reader complaints about factual errors in their stories.

To the good people at
Business Week:

Can you get the questions in my first blog item below (the ones outlining three factual errors in the first three lines in the first paragraph of the lead story with the head: "How this kid made $60 million in l8 months.") Could you get this message to editor in chief Stephen J. Adler and President William P. Kupper jr and Glenn S. Goldberg, president, information @ media, McGraw-Hill Companies? Or to anyone else locally or in the New York headquaters at Business Week that can help me (a) get an appropriate correction; (b) tell me how such egregious factual errors happened, (c) give me a copy of your retraction and corrections policy on factual errors, and (d) give me the whereabouts and contact information and credits of the two writers of the piece (Sarah Lacy and Jessi Hempel).

I looked extensively through the issue but I couldn't find any information on how to contact the writers and editors and staff of Business Week, either by phone or by email. How does a reader (or in my case, a reader with a serious complaint) do this? I would appreciate any immediate help that you can give me.

Thanks very much. Bruce B. Brugmann, editor and publisher of the San Francisco Bay Guardian, proud landlord for Digg.Com, but a landlord wrongly identified in your piece (you named our chain competitor) and wrongly characterized as having "grungy offices" that weren't up to the standard of Business Week. My phone is 4l5-255-3l00, email at, Bruce blog at

P.S. No word back from either the San Francisco or San Mateo offices today on my calls for help on last Friday. I will start in again on the phone, but I'm already beginning to wear out. B3

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